Insurance and Financial Assistance Support

Above MSTM Support Coordinators can help you understand your insurance coverage and try to identify the best financial assistance solution for you. Our goal is for no one to forgo treatment based solely on financial limitations. 

Financial and insurance services include:

  • Benefits investigation to clarify your coverage options
  • Insurance counseling, including help navigating changes due to the healthcare reform law
  • Enrolling you in a $0 Copay Program* for your relapsing MS medication, or a free drug program if you are eligible 
  • Infusion Copay Assistance Program for those who are eligible†
  • Free drug program for eligible patients in need
  • Free JCV testing

You can pay $0 a month for your medication.
1-800-456-2255 to see if you’re eligible.

No income requirements*

Most people can enroll in the $0 Copay
 regardless of income

No time limit

You can re-enroll every year for as long as
you’re taking the medication*

*Depending on your income or, in some cases, if your medication is obtained from an out-of-network provider, there may be an annual cap that limits the amount of assistance that you can receive over one year. Federal and state laws and other factors may prevent or otherwise restrict eligibility. People covered by Medicare, Medicaid, the VA/DoD, or any other federal plans are not eligible to enroll. You are eligible to enroll in the $0 Copay Program for as long as you are treated with a Biogen relapsing MS medication.

You will be responsible for any cost associated with your infusion above the $250 per infusion assistance provided by the program. In order to participate in the program and get assistance, you must still meet the following requirements:

  • You have a financial responsibility or copay for your infusion
  • You are not a resident of Massachusetts, Michigan, Minnesota, or Rhode Island
  • You are not covered by any federal healthcare program, like Medicare, Medicaid, the VA/DoD, TRICARE®, and/or state medical or pharmaceutical assistance programs. You agree to tell Biogen immediately if you obtain coverage through programs listed above
  • You are using TYSABRI as described in the FDA-approved label

TRICARE is a registered trademark of the Department of Defense, Defense Health Agency. All rights reserved.

To learn more, call one of our Support Coordinators at


Monday through Friday, 8:30 AM to 8 PM ET. Support is available in Spanish.


Helpful insurance and financial information from across the web


Glossary of health insurance terms.

Article from
Your Finances & MS

Easy-to-read article with practical tips on how to address some of the financial challenges that may come with MS.

Publication from the National MS Society
Know Your Legal Rights: A Legal Guide for People Living With MS

Information in an easy-to-read Q&A format on employment, SSDI, family law, insurance, and more.

Financial Wellness Webinar Series

The National Disability Institute designed this webinar series to help people living with MS plan for their financial futures.

Give our Support Coordinators a call at


They are available by phone Monday through Friday 8:30 AM to 8 PM ET, regardless of which Biogen relapsing MS medication you take.

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Our commitment to MS

We know that living with MS can sometimes be a challenge, and choosing a treatment that’s right for you isn’t always easy. With more than 40 years of scientific experience, Biogen is a leader in MS research and development. Biogen offers a range of treatment options for relapsing forms of MS. As a company, Biogen won’t stop looking to discover and develop even more treatments.