Biogen Support Services is here for you

If you’re living with relapsing multiple sclerosis (MS), know that you’re not alone. Biogen Support Services is here to help along the way. As soon as you’re prescribed a Biogen treatment, we can provide help with financial assistance, navigating insurance, and learning more about your therapy. We’re here to support you as you live with MS. Remember, your healthcare team is always your best source of information.

Biogen Support Coordinator

Once you’re prescribed a Biogen treatment, you can get connected to a Biogen Support Coordinator who can help answer questions you may have. They’ll provide one-on-one phone support and are ready to help you throughout treatment.

They’ll help you access resources you may need, including:

  • Helpful information throughout your time on a Biogen treatment 
  • Connections to financial and insurance assistance to help you access your medication
  • Nearby or online events where you can learn from experts and people living with relapsing MS
  • Follow-up calls, if you're interested, to check in and see how you are doing 

Nurse Educator

Nurse Educators are registered nurses who work on behalf of Biogen, and many are MS-certified. They understand the challenges you may be facing and are ready to support you throughout your time on a Biogen treatment. They can answer questions or provide information 24/7 related to your relapsing MS and a Biogen treatment.

Although Nurse Educators can be a great resource for you, it’s important to remember that your healthcare provider is always your best source of information. 

Call 1-800-456-2255 for Nurse Educators (24/7) and Biogen Support Coordinators (Mon-Fri 8:30 AM to 8 PM ET).

Support is available in Spanish. Hablamos español.

At Biogen, our goal is for everyone to get the support they need so they can afford their treatment. We can work with you to understand your insurance coverage and medication cost, and explore financial assistance options for your prescribed Biogen treatment.

"From the very beginning, Biogen has been there."

—Megan W.,
Living with relapsing MS

Our commitment to MS

We know that living with MS can sometimes be a challenge, and choosing a treatment that’s right for you isn’t always easy. With more than 40 years of scientific experience, Biogen is a leader in MS research and development. Biogen offers a range of treatment options for relapsing forms of MS. As a company, Biogen won’t stop looking to discover and develop even more treatments.